Q1: What does your company specialize in?
A1: We specialize in the design, manufacturing, and export of premium bags and accessories, including backpacks, travel bags, soft luggage bags,tote bags, and custom-made solutions for global brands. With years of experience, we are a trusted OEM/ODM partner for renowned international clients.
Q2: Where are you located?
A2: Our headquarters and manufacturing facilities are based in Quanzhou City, China. We also participate in global trade fairs and maintain partnerships with logistics hubs worldwide to serve our clients efficiently.
Q3: Do you offer OEM and ODM services?
A3: Yes, we provide both OEM and ODM services. We can manufacture products based on your designs or help you develop custom solutions from scratch, tailored to your brand's needs.
Q4: What is your minimum order quantity (MOQ)?
A4: Our MOQ typically starts at 500 units per design/color], depending on the product type and customization requirements. We are open to discussing lower quantities for trial orders.
Q5: What is your lead time for production?
A5: Standard production lead time is 5 weeks after sample approval and deposit payment. For large orders or highly customized designs, lead times may vary.
Q6: Can you handle rush orders?
A6: Yes, we can accommodate rush orders depending on the complexity and our current production schedule. Please contact us to discuss your requirements.
Q7: What customization options do you provide?
A7: We offer a wide range of customization options, including:
· Material selection (recycled PET, nylon, canvas, leather, etc.)
· Custom colors and prints (Pantone matching available)
· Branding (logos via embroidery, heat transfer, silk screen printing, etc.)
· Functionality (USB ports, compartments, waterproof layers, etc.)
Q8: Can you provide samples before bulk production?
A8: Yes, we provide samples for your approval before mass production. Sample fees may apply but are refundable upon bulk order confirmation.
Q9: Do you assist with product design?
A9: Absolutely! Our experienced design team can assist in creating or refining your product design to meet your specific needs and market trends.
Q10: How do you ensure product quality?
A10: We have a strict quality control process, including:
· Material inspection before production
· In-line inspections during production
· Final quality checks before shipment
Additionally, we provide detailed inspection reports upon request.
Q11: Do your products comply with international standards?
A11: Yes, our products meet international standards and certifications, including ISO 9001, BSCI, and ISO 14001 for sustainability. Please let us know if you have specific compliance requirements.
Q12: What payment terms do you accept?
A12: We accept the following payment terms:
· T/T (Telegraphic Transfer)
· L/C (Letter of Credit)
· PayPal (for sample or small orders)
The standard payment structure is 30% deposit and 70% balance before shipment.
Q13: What shipping methods do you offer?
A13: We offer flexible shipping options, including:
· FOB (Free on Board)
· CIF (Cost, Insurance, and Freight)
· DDP (Delivered Duty Paid)
We work with trusted logistics partners to ensure timely delivery.
Q14: How long does shipping take?
A14: Shipping times vary based on destination and shipping method:
· Air freight: 5-10 days
· Sea freight: 20-45 days
Q15: What is your warranty policy?
A15: We provide a 36 months warranty for all products against manufacturing defects. For claims, please contact our support team with videos/photos and details.
Q16: Can you handle product returns or replacements?
A16: Yes, we handle returns or replacements for defective products. Please report issues within 15 days of receiving the shipment.
Q17: How can I place an order or request a quote?
A17: Simply contact us via email, phone, or the contact form on our website. Provide details about your project, and we will respond within 24 hours.
Q18: Do you offer sustainable or eco-friendly products?
A18: Yes, sustainability is a priority for us. We offer eco-friendly products made from recycled and biodegradable materials. Let us know your preferences, and we’ll recommend suitable options.
If your question isn’t listed here, feel free to contact us directly. We’re here to help!
· Email: info@xsbags.net
· Phone: +86-15985847099
· WhatsApp: +86-15985847099
· Business Hours: Monday-Sunday, 00:00 AM - 24:00 PM (GMT+8)